Tedor Carpet – Cancellation and Return Policy

1. Order Cancellation

  • The Buyer may cancel the order before payment is completed.

  • After payment, cancellation requests are subject to the shipping process. If the product has already been dispatched, cancellation is not possible; however, the return procedure may be initiated.

 

2. Return Conditions

  • The Buyer may request a return within 14 days from the date of delivery.

  • Returned products must be unused, undamaged, and in their original packaging.

  • Products that have lost hygiene standards or show signs of use will not be accepted for return.

 

3. International Return Process

  • Return shipping costs and customs duties are the responsibility of the Buyer.

  • Products must be sent to the return address specified by Tedor Carpet.

  • Once the return request is approved, the refund will be processed to the Buyer’s original payment method within 30 days.

 

4. Damaged or Incorrect Products

  • If the product is delivered damaged or incorrect, the Buyer must notify Tedor Carpet within 7 days of delivery.

  • In such cases, return shipping costs are covered by Tedor Carpet, and either a replacement or a full refund will be provided.

 

5. Customized and Special Orders

  • Products manufactured upon special request (custom sizes, personalized designs) are not eligible for cancellation or return.

 

6. Legal Framework

  • This cancellation and return policy is governed by Turkish Law and international trade regulations.

  • In case of disputes, Istanbul Courts and Enforcement Offices shall have jurisdiction.